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‎02-19-2017 02:56 PM - edited ‎02-19-2017 03:43 PM

HP Recommended
Product: HP ProBook4320s
Operating System: Microsoft Windows 10 (32-bit)

Hi,

 

 I have a big problem, i bought a HP ProBook 4320S from a friend, but it has power-on password, the OS doesn't start

The only thing i know it's USER ID: Aex

When i try a random password for 3 times

It says "System Locked, Press the power button to restart the system"

SPECS:

 

PRODUCT: WS903EA#UUW

I need some help, please!!

 

Best Regard,

JusTAndrew23

1 REPLY 1

‎02-19-2017 11:34 PM

HP Recommended

Hello @JusTAndrew23

 

Welcome to the HP Support forum. Thank you for posting.

 

You have made a great choice with your HP 4320.

 

With regards to your issue - This is Probook and is a business class computer. Most business class notebooks (including yours Elitebook and Probook) have better security. They do not produce halt codes so entering wrong code 3 or more times won't help.

 

You will have to contact HP Business Support for assistance on removing the password.

 

Here is how >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://www8.hp.com/us/en/contact-hp/business-support.html

 

HP Business support should be able to send you a customised SMC.bin file and instructions which you can use  to reset the password. The assistance from HP for such issues is usually free for business class computers.

 

 

Hope this helps. Let me know if you face any issues.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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