BIOS Update failing to install via HP Support Assistant

[Juliesctt]

This Bios update goes through the motions of installing but the HPSA still shows the update outstanding after it is installed.  The latest Bios version my laptop is F.17 2016.03.09.

Any idea how to fix this?

[SDJL]

Hi @Juliesctt,

Welcome to HP Forums! I have read your post and wanted to help.

I understand that the BIOS is already updated, but it still shows outstanding in HPSA. In order to better assist you, please provide the product number of your laptop.

HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number?

Looking forward to your reply!

[Juliesctt]

Here you go...

N5R36UA#ABL

Thanks!

[SDJL]

Hi @Juliesctt,

Thank you for the reply!

The newest version of BIOS: sp75199.exe

Release details

Released: Mar 25, 2016

Version F.17 Rev.A

Please try to install this one. Restart the laptop after installation, and check if the BIOS update is still there in the HP Support Assistant.

If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:
 

Regards,

[Juliesctt]

Hi there

I downloaded your update and the HPSA is still showing the download is outstanding. Any other solution?

[SDJL]

Hi @Juliesctt,

When you open the "Updates" in HPSA, can you click the "x" to delete the update?

[Juliesctt]

Yes.  I deleted it.  Will it come back again?

[SDJL · Accepted solution]

Hi @Juliesctt,

It should not come back again.