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‎05-01-2017 11:40 AM

HP Recommended
Product: HP 15-BA009DX

My computer was running extremely slow so I factory reset it but I had fallen asleep while it was resetting and must have knocked the charger out and it died while it was at 64% reset now it is on a seemingly endless loop of restarting every time it reaches 64% I have checked other websites which have told me to press either F2 or F11 which do not work. Is there any way I can fix this? 

1 REPLY 1

‎05-01-2017 04:14 PM

HP Recommended

Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

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