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‎03-01-2017 09:32 AM

HP Recommended
Product: HP Pavilion g6-2040nr Notebook
Operating System: Microsoft Windows 10 (32-bit)

My battery is no longer charging even though it is plugged into a power source.  Has anyone else had this problem?  I have read in other forums that its not a charge cord problem and I have checked my battery and it says it is not one of the recall ones.  Is it time for a new laptop?  I have had this laptop for quite some time.  Please help

1 REPLY 1

‎03-01-2017 09:50 AM

HP Recommended

You might want to take a look at this document: Battery Does not Power Notebook or Hold a Charge.

 

It suggests troubleshooting steps to determine if the problem is the battery, the power supply, or the system board.

You might find the answer to your battery/power issue as you work through the steps in that HP support article.

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

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Thank You,

GBL84

I am not an HP Employee

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