• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎04-28-2024 05:33 AM

HP Recommended

I'm having this issue with this brand new laptop since day one. 

Everytime I turn off (not sleep , not hibernate, yes Im sure its OFF) the laptop Im losing around 10% charge DAILY, while its turned Off.

 

Things I've Tried:

-Disable USB Charging

-Disconnecting all usb devices while its off

-Checked Battery health (Windows battery report was OK, and the battery last around 8 hours from 100% to 10% with the laptop turned on and doing office work)

 

A laptop that drains its battery while its OFF will definitely reduce the battery life expectancy by A LOT, as the battery will constantly charge every day, losing valuable battery life cicles.

 

As with previous messages on this matter please contact me to arrange repair.

Category:
Reply
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-28-2024 09:54 AM

HP Recommended

Unless you went into Control Panel and changed the Power settings, the laptop is not actually powering off when you shut it down.



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

Reply
1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎04-28-2024 09:54 AM

HP Recommended

Unless you went into Control Panel and changed the Power settings, the laptop is not actually powering off when you shut it down.



I am a volunteer and I do not work for, nor represent, HP
Reply
1 person found this reply helpful
Was this reply helpful? Yes No

‎04-28-2024 01:46 PM

HP Recommended

Thank you. Ive updated this now and will see how goes this week. 

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.