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Posts: 1
Member Since: ‎03-20-2017
Message 1 of 2 (60 Views)

Black screen, no internet

Product Name: Hp 15 4dx
Operating System: Microsoft Windows 10 (64-bit)
Ok so I was downloading something, and got the blue screen. I turned off computer, when I tried to turn it back on nothing happens. The Internet light stays amber, and I hear the fan rev up and down. I have tried hard reset, EVERYTHING but still nothing. Please help
HP Support Agent
Posts: 2,841
Member Since: ‎07-26-2016
Message 2 of 2 (25 Views)

Re: Black screen, no internet

Hi @mesamistake,


Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.


As I understand the computer is powering on, however, doesn't have a display on the screen anymore,

Don't worry as I have a few steps to help you get through this concern,


Please attempt the below steps:


Let's start by performing a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.


Connecting an external monitor to test the display


Attempt a Bios Recovery


Run the system diagnostics test as well as extensive test on the Hard drive and Memory from F2 (Please remember to capture the failure ID for further assistance).


For more steps, click here


Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

that’ll help us and others see that we’ve got the answers!

Good Luck.

I am an HP Employee

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