Blank screen after logging in on Windows 10 HP Notebook 15

[kllopez40]

I get a blank screen after logging in. It want do anything. Can you help??

[IT_WinSec · Accepted solution]

Hi,

Thank you for posting in the HP Support forum.

This issue might have occured due to many things including viruses/malware, recent updates, faulty software, corrupted user account profile. In order to fix it, try this:

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, keep hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

3. Choose F11 from keyboard to open System Recovery options.

The computer should boot from recovery partition to present you with various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from.

Please, perform Windows Reset with option to keep your files and save settings.

This will "refresh" your Windows but will keep your files and certain stuff in places

Here are details:

>> http://www.tenforums.com/tutorials/4130-reset-windows-10-a.html

Let me know if this works for you.

[kllopez40]

Good morning. I tried your solution, to no avail. It took me to the log in screen. I entered my log in info and it is just spinning. It has been doing that for more than 10 minutes now.

[kllopez40]

I finally kept working with it and got it to reboot. Thank you for all your help.