Blank scren

[Cjhallett1]

Hi there please help. My Dads Stream Hp has just got a blank screen wilh a cursor and I can't Get a log on screen up or anything

[Jeet_singh]

Hi @Cjhallett1,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

As I understand the computer is powering on, however, doesn't have a display on the screen anymore, Don't worry as I have a few steps to help you get through this concern,

To provide you with an accurate solution, I'll need a few more details:

What is the product number of this computer? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...) http://hp.care/2bygf7l

What is the Operating System installed on the PC?

Have you made any recent changes on the PC before the issue started?

Was there any update/reset interrupted recently?

When was the last time it worked (date)?

Please attempt the below steps:

Let's start off by performing a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, the keyboard stops responding, or other external devices locking up.

Attempt a Bios Recovery:

1. Recovering the notebook BIOS using a key press combination

2. Recovering the notebook BIOS using an external storage device

Run the System diagnostics test as well as run an extensive test on the Hard drive and Memory from F... (Please remember to capture the failure ID for further assistance).

For more steps, click here

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.