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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-07-2017 09:30 AM

HP Recommended
Product: hp Pavilion A6 Vision
Operating System: Microsoft Windows 8.1 (64-bit)

We have a older Hp Pavilion,   came with Win 8 and upgraded to 8.1 .  Gradually running poorly and now has the Black/Dark  blue screen between commands that others appear to be havng also?   System restore seems to be the fix.  Wondering if we do this and go back to factory specs.   will this take us back to  8 or   8.1???    Thanks for any help  

1 REPLY 1

‎02-07-2017 10:12 AM

HP Recommended
Hi,


Usually resetting to factory OS returns laptop to operating system with which it came with pre installed.

But if you've upgraded to 8.1, then recovery partition may not work in most cases. It might have got corrupted.

You've to use recovery USB/DVD that you must have created after first setup of this laptop, to do the factory reset.

If you have not created it, order recovery USB from HP.


Regards

Visruth
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