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‎03-24-2017 06:18 PM - edited ‎03-24-2017 06:22 PM

HP Recommended
Product: 15-f272wm
Operating System: Microsoft Windows 10 (32-bit)

I don't know what's wrong with my laptop. Every time I try to log on, I get this blue screen that says:

 

Your PC/Device needs to be repaired 

 

The application or operating system couldn't be loaded because a required file is missing or contains errors.

 

File: /WINDOWS/system32.winload.efi

Error code: 0xc000000f

 

You'll need to use recovery tools. If you don't have any installation media (like a disc or USB device), contact your PC administrator or PC/Device Manufacturer 

 

I tried going to the f11 system recovery, following the steps on the HP website... I did the extensive test for my hard drives, and they passed the test. There wasn't anything wrong with my hard drive, so I went to the next step and it said for me to go to command prompt, but I couldn't get into that because I was logged out of my account, and when I tried logging back on.. the password that I've been using didn't work.

 

I also never got a installation media or disc/USB device to boot windows 10 onto my laptop like I should have when I bought it. Is there anyway I can get one? The disc nor USB drive came with the laptop.

4 REPLIES 4

‎03-24-2017 06:32 PM

HP Recommended

Hello @Arinrod,

 

 

Please use the below link to order recovery Media for your PC : 

 

http://support.hp.com/us-en/mediaorder/HP-15-f200-Notebook-PC-series/7527799/model/8888505/softwarei...

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

‎03-25-2017 01:09 AM

HP Recommended

Do you know how to figure out if a computer runs a 32-bit or 64-bit? Or is /WINDOWS/system32/winload.efi a 32-bit since it has "system32" in it? I'm really lost with this and have no idea what I'm doing.

‎03-27-2017 01:46 PM

HP Recommended

Is there anyway I can find out whether my computer runs 32-bit or 64-bit? I really need to know because I need my laptop working soon. The link you sent is for 64-bit, and I'm not entirely sure if that's what my computer runs. And I don't wanna spend $40 if it's not right.

‎03-27-2017 03:51 PM

HP Recommended

Hello @Arinrod,

 

As per the specs your unit was shipped with Windows 10 Home 64BIT Operating system and will work fine.

And more over there is no 32 BIT operating system released for your PC in the drivers page. 

 

Specs :

http://support.hp.com/in-en/document/c04936074

 

Drivers page

http://support.hp.com/us-en/drivers/selfservice/HP-15-Notebook-PC-series/7527799/model/8888505

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

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