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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-06-2017 08:20 AM

HP Recommended
Product: Zbook G3
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

Trying to unisntall HP Support Assistant but it fails with error below.

explorer_2017-05-06_09-19-33.png

1 REPLY 1

‎05-06-2017 09:28 AM

HP Recommended

Hello @artisticcheese

 

Thank you for posting in the HP Support forum.

 

It seems your installer file for HPSA may be corrupted. In order to uninstall the app, you need to first repair its installation file.

 

1. Download and save the installation file of HPSA - latest version ->  http://ftp.hp.com/pub/softpaq/sp79001-79500/sp79243.exe

2. Run the exe file

3. If it offers you to remove the existing version - do so.

If it doesn't just complete the fresh installation. Eventually, uninstall the program from Control Panel > Programs and features.

 

 

Hope this helps.

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