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HP Recommended
sleekbook touch smart K012tx
Microsoft Windows 10 (64-bit)

Sir as bluetooh is missing from my settings, can't connect with other devices. And i have all the necessary drivers..

1 REPLY 1
HP Recommended

@Rhishabh

 

System:

HP ENVY TouchSmart 14-k012tx Sleekbook

 

 

  • Before making any changes, create a Restore Point.

 

  • If your driver is outdated, that is, if the driver is rated for Windows 8.1 and not for Windows 10, Try / Consider a Driver that is rated for Windows 10.

 

Information sheet:

sp71572.cva

 

Supports devices:

[Devices]
PCI\VEN_1814&DEV_3298="Ralink Bluetooth Adapter "
USB\VID_0E8D&PID_763E="Mediatek Bluetooth 4.0 Adapter"
PCI\VEN_1814&DEV_3298&SUBSYS_18EC103C="Ralink Bluetooth 4.0 Adapter "
PCI\VEN_1814&DEV_3298&SUBSYS_191C103C="Ralink Bluetooth 4.0 Adapter "
USB\VID_148F&PID_3298="Ralink Bluetooth 4.0 Adapter"

 

According to your Service and Maintenance Manual (chapter 3, page 20), your Wireless / Bluetooth will be one of the following:

 

(13) WLAN module:

 

  • Intel Centrino N 2320+ Bluetooth combo w/* 2 Antennas (802.11 b/g/n) 670290-001
  • Qualcomm Atheros AR9565 802.11b/g/n WiFi Adapter 733476-001
  • Intel Dual Band Wireless-AC + Bluetooth combo w/* 2 Antennas (802.11 ac) 717384-001
  • Ralink RT 3290LE + Bluetooth combo w/* 2 Antennas (802.11 b/g/n) 690020-001
  • Mediatek MT 7630 + Bluetooth combo w/* 2 Antennas (802.11 b/g/n) 710418-001
  • Intel Dual Band Wireless-AC 3160 802.11 a/b/g/n/ac (1x1) WiFi with Bluetooth 4.0 combo 710662-001
  • Broadcom BCM 4352 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter 724935-001

 

 

Check your Hardware IDs:

 

Open Device Manager > Select / Open Network > Right-Click on Wireless / Bluetooth device >

Properties > Details > Under Property , select Hardware IDs

 

 

Driver:

sp71572.exe

 

 

From the How-to Section:

Downloading or Updating Software and Drivers for HP Computers

Updating Drivers and Software with Windows Update (Windows 10, 😎

 

 

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