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HP Recommended
HP Envy 15
Microsoft Windows 7 (64-bit)

Good day,

 I have been trying to boot my laptop from a cd/dvd but i have had no luck. I have read the many posts to enbale legacy and to disable secure boot; but i don't see any of this options on my laptop. I have tried selecting boot from Internal CD/DVD option but this only takes me to a window where i can only select boot Windows normal. 

Can anyone help with this issue please and thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

JoeTorr

 

Hello;

Allow me to welcome you to the HP forums!

 

This could actually be one of several problems:

1) Corrupted CD/DVD -- if not a commercial disk

2) Dirty CD/DVD laser lens

3) Wrong boot selection

 

To check 1), try booting from this disk in another PC.  If it works there, that rules this out -- but it then could be 2).

 

For 2), you need to obtain a CD/DVD cleaning kit -- which is actually a compact disk with some brush bristles attached to it.  When the disk spins, the bristles clean the laser lenses.

 

As to 3), are you see the boot option menu that presents a list of devices?  If not, then press Esc or F2, repeatedly, while booting to bring up this menu.


Good Luck



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

2 REPLIES 2
HP Recommended

JoeTorr

 

Hello;

Allow me to welcome you to the HP forums!

 

This could actually be one of several problems:

1) Corrupted CD/DVD -- if not a commercial disk

2) Dirty CD/DVD laser lens

3) Wrong boot selection

 

To check 1), try booting from this disk in another PC.  If it works there, that rules this out -- but it then could be 2).

 

For 2), you need to obtain a CD/DVD cleaning kit -- which is actually a compact disk with some brush bristles attached to it.  When the disk spins, the bristles clean the laser lenses.

 

As to 3), are you see the boot option menu that presents a list of devices?  If not, then press Esc or F2, repeatedly, while booting to bring up this menu.


Good Luck



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

 

 

 

Hello. Thanks for the advice. After trying with other laptops I found out it was the DVD itself which was corrupted. After reburning the ISO, I finally got it working. Thank you so much.

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