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- Cannot Boot from CD/DVD, it skips and loads normal
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12-28-2016 02:53 PM - edited 12-28-2016 02:55 PM
Good day,
I have been trying to boot my laptop from a cd/dvd but i have had no luck. I have read the many posts to enbale legacy and to disable secure boot; but i don't see any of this options on my laptop. I have tried selecting boot from Internal CD/DVD option but this only takes me to a window where i can only select boot Windows normal.
Can anyone help with this issue please and thanks.
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Accepted Solutions
12-28-2016 03:31 PM
Hello;
Allow me to welcome you to the HP forums!
This could actually be one of several problems:
1) Corrupted CD/DVD -- if not a commercial disk
2) Dirty CD/DVD laser lens
3) Wrong boot selection
To check 1), try booting from this disk in another PC. If it works there, that rules this out -- but it then could be 2).
For 2), you need to obtain a CD/DVD cleaning kit -- which is actually a compact disk with some brush bristles attached to it. When the disk spins, the bristles clean the laser lenses.
As to 3), are you see the boot option menu that presents a list of devices? If not, then press Esc or F2, repeatedly, while booting to bring up this menu.
Good Luck
I am a volunteer and I do not work for, nor represent, HP
12-28-2016 03:31 PM
Hello;
Allow me to welcome you to the HP forums!
This could actually be one of several problems:
1) Corrupted CD/DVD -- if not a commercial disk
2) Dirty CD/DVD laser lens
3) Wrong boot selection
To check 1), try booting from this disk in another PC. If it works there, that rules this out -- but it then could be 2).
For 2), you need to obtain a CD/DVD cleaning kit -- which is actually a compact disk with some brush bristles attached to it. When the disk spins, the bristles clean the laser lenses.
As to 3), are you see the boot option menu that presents a list of devices? If not, then press Esc or F2, repeatedly, while booting to bring up this menu.
Good Luck
I am a volunteer and I do not work for, nor represent, HP
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