Cannot burn mp3 files to cd but data files will work

[EP17]

Hi all,

I cannot burn mp3 files to cd. It worked fine a few weeks ago but not now. It will burn a data cd however. I have been using WMP but have also tried realplayer and itunes but they do not work either. I've tried just about every fix that I can think of/read about. Update drivers, slow down speed, reinstall WMP etc. I keep getting an error message of: Windows Media Player cannot burn the files. If the burner is busy, wait for the current task to finish. If necessary, verify that the burner is connected properly and that you have installed the latest device driver.

I tried all restore points too but got error message of

System Restore did not complete successfully. Your computer's file system files and settings were not changed.

Details:

System restore failed to extract the file C:\Windows\servicing\Pack\Microsoft-Windows-MediaPlayer-Package-base.....from the restore point.

The restore point was damaged or was deleted during the restore.

System Restore did not complete successfully. Your computer's file system files and settings were not changed.

I also tried a complete reinstall of Windows 10 and still get WMP error message.

Any thoughts? Thanks!

[The_Fossette]

Hi @EP17

Welcome to the HP Forums!

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

I reviewed your post and I understand that you are having issues burning an MP3 disc.

I’d love to help!

I recommend you to try using Cyberlink software to burn MP3 and check if it helps.

Refer to the below document for more information.

http://hp.care/2lYoE7F

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Take care!

Cheers!