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‎03-04-2017 01:43 PM

HP Recommended
Product: 15-ay061nr
Operating System: Microsoft Windows 10 (64-bit)
Trying to do a system restore on my HP laptop, after we somehow got settings adjusted in such a way that we had no administrator and could not get it back due to being locked out of certain settings changes.

I did a data backup and began a recovery, but HP Recovery Manager ultimately failed, "Restoration Incomplete. The restoration did not complete. Please select one of the following buttons:. Save Log. Details. Retry."

Retry achieves same result.

Details only says the following posse with each failed attempt: There might be unexpected reboot during [Windows setup]. The process will cause CTO panic because the image might not be normal now.

I have no external BIOS or operating system from which to boot the system. Any ideas?
1 REPLY 1

‎03-04-2017 06:05 PM

HP Recommended

Have you got another computer on which you could download and create a Windows 10 recovery disk (DVD or thumb drive) using the Microsoft Media Creation Tool? 

 

https://www.microsoft.com/en-us/software-download/windows10

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