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‎02-20-2022 02:23 AM

HP Recommended
Product: HP 250 G7 Notebook PC
Operating System: Microsoft Windows 11

Ayo, I've plugged in the charger but it's not charging ang it's still on 1% and whenever I unplug the charger the computer shut offs ^^" How can I fix this and I start nursing school next month ! HELP !!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-20-2022 02:45 AM

HP Recommended

Hi,

When you place the charger does the charging LED come on.

Try performing a power reset and see if it helps

https://support.hp.com/sg-en/document/ish_1997208-1551050-16

 

It sounds like  a battery problem, you could perform diagnostics on the battery and see if there is a hardware failure

https://support.hp.com/us-en/help/diagnostics?category=computing&issue=battery-adapter-issues

In that case you would need to replace the battery

http://h10032.www1.hp.com/ctg/Manual/c06208783.pdf

 

Hope it helps,

David

 

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎02-20-2022 02:45 AM

HP Recommended

Hi,

When you place the charger does the charging LED come on.

Try performing a power reset and see if it helps

https://support.hp.com/sg-en/document/ish_1997208-1551050-16

 

It sounds like  a battery problem, you could perform diagnostics on the battery and see if there is a hardware failure

https://support.hp.com/us-en/help/diagnostics?category=computing&issue=battery-adapter-issues

In that case you would need to replace the battery

http://h10032.www1.hp.com/ctg/Manual/c06208783.pdf

 

Hope it helps,

David

 

1 person found this reply helpful
Was this reply helpful? Yes No

‎02-20-2022 03:21 AM

HP Recommended

ur awesome, david. i do need a new battery ^^" thx ur tha best<3

Was this reply helpful? Yes No

‎02-20-2022 03:57 AM

HP Recommended

You're welcome.

Let us know if you need any further help.

 

Take care,

David

Was this reply helpful? Yes No
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