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04-30-2017 08:12 AM
Hello, @Hpnerd9
Thanks for reaching out! I'd like to help 🙂
To assist you better, I need to know the following details:
1) What is the product number or model number of your HP product? If unsure, please check: http://hp.care/2oPCMBG
2) What is the error message that you are getting?
3) Can you get the startup menu on your PC? Restart the PC and immediately tap on "Esc" key to get the startup menu. Let me know if you are getting the startup menu.
Thanks, I will watch for your reply!
Cheers 🙂
Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
DVortex
I am not an HP Employee
