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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-01-2016 08:17 AM

HP Recommended
Product: EliteBook 840 G3
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I'm using the HP Cloud Recovery Download Tool to obtain Windows 7 for a new notebook that comes with Windows 10 pre-installed. When I get to the 'USB Preparation Page' to select a USB drive it shows "No USB devices connected" even though there is a USB drive connected and recognised by Windows. I've tried this with two USB drives, one 160GB and one 2TB, with neither being recognised. The drives have some data on them but I assume that they do not need to be formatted beforehand as it looks like that happens as part of this recovery process.

 

I've tried restarting etc but have had no joy so far and would be grateful for any tips that may help.

2 REPLIES 2

‎11-01-2016 10:21 AM - edited ‎11-01-2016 10:26 AM

HP Recommended

Never mind ... wrong thread response ... sorry



I am a volunteer and I do not work for, nor represent, HP

‎11-01-2016 10:56 AM

HP Recommended

Well, many thanks for the welcome. 🙂

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