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‎03-19-2017 07:57 PM

HP Recommended
Product: Envy x360
Operating System: Microsoft Windows XP

I was using my computer when it froze, I pressed control alt delete for task manager and the screen went black.  Turned computer off and when I turned it back on it said it was attempting automatic repair - then says it failed and could no diagnose problem.  Please help ASAP.

1 REPLY 1

‎03-19-2017 08:27 PM

HP Recommended

Sounds like a hard drive problem. Immediately after powerin on start tapping the Esc key. This should open a menu where you can select F2 for System Diagnostics to run the tests.

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