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- Computer not reading USB's

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03-01-2017 02:38 AM
Hey, the computer is unable to see the USB flash disks.
When I go to "Device Manager" I see two "Unknown Devices" under "Other Devices" tab.
One has the location: on PCI Bus and has the following Hardware ID.
ACPI\HPQ6007
*HPQ6007
The other one has Location 0 and has these Hardware IDs.
IUSB3\ROOT_HUB30&VID_8086&PID_9CB1&REV_0003&SID_2248103C
IUSB3\ROOT_HUB30&VID_8086&PID_9CB1&REV_0003
IUSB3\ROOT_HUB30&VID_8086&PID_9CB1
I have already downloaded sp75104.exe but it can not be installed as it says "PCI not found". I have also downloaded and installed sp66211.exe but they did not help.
I am looking forward for your suggestions.
Kİnd regards.
03-01-2017 07:35 AM
Hi:
You need to install the USB 3 drivers for the problem you are having...
This package contains the Intel USB 3.0 Driver for Intel 8 and U/Y Series Products for supported notebook models running a supported operating system.
ftp://ftp.hp.com/pub/softpaq/sp78501-79000/sp78834.exe
You need this driver for the ACPI\HPQ6007 device:
Receives notifications from the integrated accelerometer and automatically parks the hard drive to reduce the risk of damage if the PC is accidentally dropped.
