Desktop flashing continuously

[lostea]

After I've downloaded and installed some programs from software offer.intel.com, and after installation of office home and student 2016, when I start my notebook the desktop flashes continuously and not any operation could be accomplished.

[Jeet_singh]

Hi @lostea,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I understand you are having trouble turning on your HP notebook after the recent download. Don't worry we'll work together to find a solution for you,

To provide you with an accurate solution, I'll need a few more details:

Do you get any error message on the screen?

Have you performed any troubleshooting steps before posting this on HP Support Forums?

When was the last time it worked (date)?

In the meantime, let's try these steps here:

Perform a Hard Reset

Attempt Bios Recovery

Run the System diagnostics test as well as an extensive test on the Hard drive and Memory from F2:

Depending on the test results, I would suggest you perform a System restore to a previous date where it was all working fine.

If the system restore fails, I would suggest you try to perform System recovery, doing this will wipe off everything and set the computer back to the original factory conditions. So, please remember to backup your data. For some reason, if this fails, which means either the partition is corrupted or system file is missing. 

Link to perform System recovery: Click here

The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l

Otherwise, you could also reach HP phone support to order the recovery media. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

[arvind4]

I had the problem too.
After updating Office 2016, the problem is solved.

[Sizzlingsum_13]

Hello@arvind4

Welcome to the HP Forums!!

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

Glad that the issue got fixed. You can reach out to HP forum for any issues on your HP products.

Feel free to post again if there is anything else I can help you with.

Cheers, Have a nice day.