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‎02-07-2017 07:52 AM - edited ‎02-07-2017 08:13 AM

HP Recommended
Product: Hp envy 360
Operating System: Microsoft Windows 10 (32-bit)

I am facing a problem with my device. it is not responding to most of the applications like Microsoft Word, or even Firefox. i tried restoring it, but recovery was never complete. it always stops at "Doing few things first 1%"  I also tried uninstalling some applications but they all failed to uninstall.  what do you recommend me doing? and is there any place i can go to fix it?

 

Appretiate the Assistance

2 REPLIES 2

‎02-07-2017 08:46 AM

HP Recommended

@waynehosn

 

Hello;

Allow me to welcome you to the HP forums!


I see you're running Win10. Did the PC come preinstalled with Win10? Or, did you upgrade it from a prior OS to Win10?

This is important as the recovery/reset method is different for the two situations.

We can proceed when you provide the answers.



I am a volunteer and I do not work for, nor represent, HP

‎02-07-2017 08:48 AM

HP Recommended

windows 10 was already installed on the device. and it was functioning properly at the beginning.

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