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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-22-2017 07:57 PM

HP Recommended
Product: Pavilion 15 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

I have a black screen with a blue box asking for the Administrator Code or Password code. The diabled code is 53439260. Can you help?

3 REPLIES 3

‎02-22-2017 08:44 PM - edited ‎02-22-2017 08:45 PM

HP Recommended

Hi:

 

Restart the PC, and enter this unlock passcode...

 

42591866

‎02-22-2017 09:41 PM

HP Recommended

I entered the code. The screen is now blank. Is that right? 

 

Thanks

Lanette

 

‎02-23-2017 06:47 AM

HP Recommended

Hi:

 

If you got past the enter power on password section with the code and you get nothing thereafter, unfortunately, I don't know what the problem would be.

 

You should be able to get into the BIOS by tapping the ESC key and then selecting the F10 System Setup menu, or the PC should have booted to the Windows logon screen.

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