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‎05-04-2016 04:06 AM

HP Recommended
Product: X360 11 -n012na
Operating System: Microsoft Windows 8.1 (64-bit)

Customer Service has asked me to run basic diagnostic test.  This procedure has been stuclaimed on 17% estimated time remaining 12 mins 13 secs for over two hours!!   Is it safe to say that my laptop has once again frozen.  Shall I abort test.  Quick test was selected.  

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-04-2016 08:10 AM

HP Recommended

Jules9906

 

Was this a hard disk test? If so, and it's stuck like this, that indicates that your hard drive has failed and needs to be replaced.

 

IF it was a different test, I don't know what to tell you.

 

Either way, you can turn it off without damaging the PC.

 

Good Luck
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I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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2 REPLIES 2

‎05-04-2016 08:10 AM

HP Recommended

Jules9906

 

Was this a hard disk test? If so, and it's stuck like this, that indicates that your hard drive has failed and needs to be replaced.

 

IF it was a different test, I don't know what to tell you.

 

Either way, you can turn it off without damaging the PC.

 

Good Luck
========================================================================
I am a volunteer and I do not work for, nor do I represent, HP.
---------------------------------------------------------------
If my posts helped you, please click the Thumbs-Up symbol to say thanks.
If my posts solved your problem please click "Accept As Solution".
========================================================================



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎05-04-2016 08:23 AM

HP Recommended

Thank you for your response.  Numerous things are wrong with laptop latest issue is it crashed and will not boot certainly that could indicate a hard drive issue however test is showing hard drive as passed.   I have now switched off as laptop is getting very hot.  I await response from HP.  Thank you for your advice.

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