Display Non Responsive visually to OS WIN 10 but stive active in BACKGROUND

[Tedels]

While running an AVAST scan I suffered a Power Blackout of 80 Minutes, I think it was seeking to enhance productivity ????

However on the return of the Power and Rebooting, (appears to bypass and ask for my Password input), the Monitor Screen, (while lite Up) was unresponsive to any Input I made, although it appears to BOOT sucessfully.

When I plugged a USB in, (light within USB flashes), yet the System is still capable of displaying messages from User installed Appilication, i.e (see below) ,

             i.e "Malwarebytes Data Base Out of Date " and "CCleaner, Browser Cleaned" 

yet still unresponsive to Keyboard commands. 

I am Unable to shut system down normally, as the display is unesponsive as it does not  respond to any keyboard commands .

This is a doozie, I never encountered the likes before, or anything like it. !

HELP Please as I rely on my NoteBook , as I am  a disabled pensioner and It's my main means of contact and information etc.

Regards

[Chimney_83 · Accepted solution]

Greetings @Tedels, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are facing an issue with your computer not responding to the keyboard strokes. Happy to help. 

Do you have any external devices connected to your computer?

Recommend you to perform a hard reset on the computer. Click here for assistance.

Turn the computer ON and keep tapping ESC key on the keyboard. 

This should bring up the Startup Menu. If you get the startup menu, select recovery manager and perform a repair on the computer. Click here for assistance. 

Also, run a System test on the computer, by selecting System Diagnostics in the Startup Menu.

Let me know if this helped.

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[Tedels]

Chimney.  Thank you for your interest and possible solution to my problem.

ill give it a go and get back to you.  

Again in thanks for your support

Ted

[Riddle_Decipher]

@Tedels

It looks like you were interacting with @Chimney_83 but he's out for the day 

And I'll be glad to help you out.

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Tedels]

SOLVED

The hard reset did it..

Thanks to all those who took interest and posted solutions and/ort comments

Regards

Ted

[Chimney_83]

Thanks for the reply and glad that the issue is resolved. Please do post your technical queries on our Forums for assistance. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.