-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Display Non Responsive visually to OS WIN 10 but stive activ...

Create an account on the HP Community to personalize your profile and ask a question
02-09-2017 06:30 PM
While running an AVAST scan I suffered a Power Blackout of 80 Minutes, I think it was seeking to enhance productivity ????
However on the return of the Power and Rebooting, (appears to bypass and ask for my Password input), the Monitor Screen, (while lite Up) was unresponsive to any Input I made, although it appears to BOOT sucessfully.
When I plugged a USB in, (light within USB flashes), yet the System is still capable of displaying messages from User installed Appilication, i.e (see below) ,
i.e "Malwarebytes Data Base Out of Date " and "CCleaner, Browser Cleaned"
yet still unresponsive to Keyboard commands.
I am Unable to shut system down normally, as the display is unesponsive as it does not respond to any keyboard commands .
This is a doozie, I never encountered the likes before, or anything like it. !
HELP Please as I rely on my NoteBook , as I am a disabled pensioner and It's my main means of contact and information etc.
Regards
Solved! Go to Solution.
Accepted Solutions
02-10-2017 01:21 PM
Greetings @Tedels,
Welcome to HP Forums and Thanks for the post.
I understand that you are facing an issue with your computer not responding to the keyboard strokes. Happy to help.
Do you have any external devices connected to your computer?
Recommend you to perform a hard reset on the computer. Click here for assistance.
Turn the computer ON and keep tapping ESC key on the keyboard.
This should bring up the Startup Menu. If you get the startup menu, select recovery manager and perform a repair on the computer. Click here for assistance.
Also, run a System test on the computer, by selecting System Diagnostics in the Startup Menu.
Let me know if this helped.
If the information I've provided was helpful,
Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,
That’ll help us and others see that we’ve got the answers!
Good Luck.
Chimney_83
I am an HP Employee
02-10-2017 01:21 PM
Greetings @Tedels,
Welcome to HP Forums and Thanks for the post.
I understand that you are facing an issue with your computer not responding to the keyboard strokes. Happy to help.
Do you have any external devices connected to your computer?
Recommend you to perform a hard reset on the computer. Click here for assistance.
Turn the computer ON and keep tapping ESC key on the keyboard.
This should bring up the Startup Menu. If you get the startup menu, select recovery manager and perform a repair on the computer. Click here for assistance.
Also, run a System test on the computer, by selecting System Diagnostics in the Startup Menu.
Let me know if this helped.
If the information I've provided was helpful,
Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,
That’ll help us and others see that we’ve got the answers!
Good Luck.
Chimney_83
I am an HP Employee
02-11-2017 10:26 AM
It looks like you were interacting with @Chimney_83 but he's out for the day
And I'll be glad to help you out.
Please take your time and get back to me with the results,
I'll be awaiting your response and would be glad to help.
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
Regards,
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
02-13-2017 07:46 AM
Thanks for the reply and glad that the issue is resolved. Please do post your technical queries on our Forums for assistance.
If the information I've provided was helpful,
Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,
That’ll help us and others see that we’ve got the answers!
Good Luck.
Chimney_83
I am an HP Employee