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‎12-28-2016 04:34 PM

HP Recommended
Product: p7-1287c
Operating System: Microsoft Windows 10 (64-bit)

I upgraded this computer from windows 7 to windows 10 home;

then upgraded to windows 10 pro.

No boot disc or any other software was included with the purchase of this pc.

I want to do a clean re-install of windows 10 pro.  I was told I need to get a boot disc from HP.

Do I really need to do that?  If so, how?

 

I am not sure if I posted this under the right subject...

 

Also, what happened to HP Chat?

 

 

Thanks,

Jeri

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-28-2016 05:10 PM

HP Recommended

Hi,

 

Please use the following instructions to create a DVD to reinstall Windows 10:

 

             https://www.microsoft.com/en-au/software-download/windows10

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎12-28-2016 05:10 PM

HP Recommended

Hi,

 

Please use the following instructions to create a DVD to reinstall Windows 10:

 

             https://www.microsoft.com/en-au/software-download/windows10

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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