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‎11-12-2016 05:52 AM

HP Recommended
Product: HP Pavilion 15
Operating System: Microsoft Windows 10 (64-bit)
I created the DVD 4 disc recovery

I go to factory reset

[X] Reformatting the Windows partition of your hard drive

[X] Copying files required to restore the hard drive

[ ] Restoring files to the hard drive

Progress 0 %

Estimated time 20 mins

Please wait...

.........

And eventually I get a response

Drive not connected

And then it fails

I never wrote down my serial number so this is the only way I can restore windows 10

Hp recovery system is not doing what it is supposed to
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-12-2016 03:54 PM

HP Recommended
Ok. I solved it.

You need to turn from Legacy to Uefi in the BIOS

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎11-12-2016 06:11 AM

HP Recommended
The precise message is....

"The destination drive is not connected"
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‎11-12-2016 06:12 AM

HP Recommended
And then...

Hp recovery manager failed. Error code = 0xEFFFFF24
Was this reply helpful? Yes No

‎11-12-2016 06:16 AM

HP Recommended
And then....

"
The instruction at 0x00007FF6C02F994E referenced memory at 0x000000000000008. The memory could not be read.

Click on OK to terminate the program.
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‎11-12-2016 06:18 AM

HP Recommended
And then...

"
Contact HP Customer Support

You are not able to restore this system with the media
"
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‎11-12-2016 03:54 PM

HP Recommended
Ok. I solved it.

You need to turn from Legacy to Uefi in the BIOS
Was this reply helpful? Yes No
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