Driver for other devices not available

[rakesh_bharad]

Hi 

I have HP 15-be016TU and running windows 7 64 bit OS

I am unable to install the drivers for the other devices in the device manager

Please refer to the below screenshot

I tired the hp customer support - software and driver downloads but unable to find it. I also installed the Intel driver update utility. but that is also not detecting these drivers. I tried "fix problems with windows update" which is also not finding these drivers.

Thanks in advance

[Paul_Tikkanen · Accepted solution]

HI;

See if these drivers work...

SMBus and Memory Controller -- Install and restart the PC.

This package contains the Intel Chipset Installation Utility and Driver for supported notebook models and operating systems. This utility enables the operating system to show the correct name for the installed Intel hardware in the Microsoft Windows Device Manager.

http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75505.exe

PCI Data Acquisition and Unknown device:

This package contains the driver that enables the Intel Dynamic Platform and Thermal Framework firmware. Intel Dynamic Platform and Thermal Framework provide system temperature and power utilization information for the system thermal protection to function properly. This package is provided for supported notebook models running a supported operating system.

http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75506.exe

PCI Simple comms controller...

This package provides the Intel Management Engine Interface (MEI) Driver for the supported notebook models and operating systems. The Intel Management Engine Interface enables communication between the host operating system and the Intel Management Engine firmware.

http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75509.exe

[rakesh_bharad]

Thanks Paul

The drivers you gave helped expect for 'Unknow Device' - even I am not sure about this device. Please let me know if you got a fix for it.

Regards

Rakesh

[Paul_Tikkanen]

You're very welcome.

Please post the hardware ID for the unknown device.

Use this guide for how to find the hardware ID...

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

Then I will see what driver you need for it.

[rakesh_bharad]

Thanks Paul

Hardware Ids are,

PCI\VEN_8086&DEV_9D2F&SUBSYS_81EB103C&REV_21
PCI\VEN_8086&DEV_9D2F&SUBSYS_81EB103C
PCI\VEN_8086&DEV_9D2F&CC_0C0330
PCI\VEN_8086&DEV_9D2F&CC_0C03

You helped so many people in the past so I was able to find the solution in the below post of yours and it worked.

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-15-ay041wm-usb-controller-dri...

[Paul_Tikkanen]

OK, great.

Glad you found the answer.

Knowing the hardware ID helps a lot.

Paul