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HP Recommended
Microsoft Windows 7 (64-bit)

Hi all,

 

I'm assisting a friend fix his laptop and Ihave come up against a problem which is rather annoying. The Model is a

 

HP DV6 6102AX. The laptop was updated to Windows 10 quite rudely by Microsoft and had all sorts of problems so have decided toput back on Win 7 64 bit Home Premium.

 

Had problems with the recovery discs not installing so I have installed a fresh install which has installed ok but 3 items remain in Other Devices.

 

The Wireless Lan is not showing up at all but the Wired LAN is OK. I have tried the USB 3.0 driver on the support page and no luck.

 

Any assistance greatly appreciated

 

Unknown Device


USB\VID_138A&PID_0018&REV_0078
USB\VID_138A&PID_0018

 

PCI Device


PCI\VEN_10EC&DEV_5209&SUBSYS_358D103C&REV_01
PCI\VEN_10EC&DEV_5209&SUBSYS_358D103C
PCI\VEN_10EC&DEV_5209&CC_FF0000
PCI\VEN_10EC&DEV_5209&CC_FF00

 

Network Controller


PCI\VEN_14E4&DEV_4727&SUBSYS_1483103C&REV_01
PCI\VEN_14E4&DEV_4727&SUBSYS_1483103C
PCI\VEN_14E4&DEV_4727&CC_028000
PCI\VEN_14E4&DEV_4727&CC_0280

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

You need these drivers for the ID's you posted...

 

Unknown Device:

 

This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.

 

File name: sp56169.exe

 

PCI Device:

 

This package contains the driver that enables the Realtek Card Reader in supported notebook models that are running a supported operating system. The card reader enables users to read from or write to supported removable storage cards, which are typically used in digital cameras, digital music players, and cellular phones.

 

File name: sp52669.exe

 

Network Controller:

 

This package contains drivers for the supported Broadcom Wireless LAN Adapters in the supported notebook/laptop models and operating systems.

 

File name: sp57965.exe

 

You will also need this bluetooth driver for that model wlan card...

 

This package contains the Broadcom Bluetooth driver and software for supported models that are running a supported operating system. Broadcom Bluetooth 4.0 Driver is required to enable Broadcom Bluetooth 4.0 devices and is compatible with Broadcom Bluetooth 3.0 and earlier versions.

 

File name: sp61617.exe

View solution in original post

5 REPLIES 5
HP Recommended

Hi:

 

You need these drivers for the ID's you posted...

 

Unknown Device:

 

This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.

 

File name: sp56169.exe

 

PCI Device:

 

This package contains the driver that enables the Realtek Card Reader in supported notebook models that are running a supported operating system. The card reader enables users to read from or write to supported removable storage cards, which are typically used in digital cameras, digital music players, and cellular phones.

 

File name: sp52669.exe

 

Network Controller:

 

This package contains drivers for the supported Broadcom Wireless LAN Adapters in the supported notebook/laptop models and operating systems.

 

File name: sp57965.exe

 

You will also need this bluetooth driver for that model wlan card...

 

This package contains the Broadcom Bluetooth driver and software for supported models that are running a supported operating system. Broadcom Bluetooth 4.0 Driver is required to enable Broadcom Bluetooth 4.0 devices and is compatible with Broadcom Bluetooth 3.0 and earlier versions.

 

File name: sp61617.exe

HP Recommended

Thanks so much for your help there, really appreciate it. I'll download now and get back to you shortly.

 

Regards

 

Dean

HP Recommended

You're very welcome, Dean.

HP Recommended

Paul you are awesome !! Worked a treat..... Many thanks

HP Recommended

Anytime.

 

Glad to have been of assistance.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.