• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-17-2017 06:15 PM

HP Recommended
Product: HP 15 notebook
Operating System: Microsoft Windows 10 (32-bit)

Everytime i try to factory reset my laptop it stops at 32% and says error occured undoing changes made. What should i do to get it to reset?

2 REPLIES 2

‎04-17-2017 06:49 PM

HP Recommended
Hi,


Use recovery media that you should've created after first setup of this notebook, to factory reset


Regards

Visruth
Was this reply helpful? Yes No

‎04-18-2017 02:33 AM - edited ‎04-18-2017 02:34 AM

HP Recommended

Windows 8 /10 allows you to create a recovery drive (USB) or system repair disc (CD or DVD) that can be used to troubleshoot and restore your PC. In your case, you use it.

 

How To Use a Recovery Drive or System Repair Disc

Step 1. Insert the recovery media into your PC and restart. Your PC should boot from the recovery media automatically.
Step 2. When your PC booted from the recovery media, you’ll have options for troubleshooting and repairing your PC. You can refresh and reset your PC or access advanced options to use system restore, recover from a system image, or automatically repair your computer.

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.