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‎01-09-2016 09:47 PM

HP Recommended
Product: HP 15 Notebook
Operating System: Microsoft Windows 10 (32-bit)
I factory reset my HP 15 Notebook and it's been saying 99% for the past four or five hours now. Is this a normal process or do I just have to wait it out until it finishes? I factory reset my laptop because I couldn't remember the Windows password to log onto the computer while I was setting it up.
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-10-2016 10:10 AM

HP Recommended
@anconelly wrote:
I factory reset my HP 15 Notebook and it's been saying 99% for the past four or five hours now. Is this a normal process or do I just have to wait it out until it finishes? I factory reset my laptop because I couldn't remember the Windows password to log onto the computer while I was setting it up.

That doesn't sound right...couple hours but going on five hours that is something serious going wrong. Maybe you should order the HP Factory REcovery disk and try again. I think something serious has gone bad here.

 

HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive
Read this before ordering your Recovery Discs! (US and Canada Only)
HP PCs - Performing an HP system recovery (Windows 😎

-------- Looking for HP driver support When Windows 10 O/S isn't Supported ------
Windows 10 drivers may be available through Windows Update

Click 'Learn More' below for steps on using Windows Update to determine what drivers might be available for your product. Please be aware that HP does not guarantee Windows 10 drivers will be available from Windows Update.
Learn more
-------------------------------------------------------------------------------------------------- This is a HP USER community forum.
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BTW, Millions of folks have gone back from Win10 to their prior O/S -- something you don't hear about from MS. by WAWood but ALL to TRUE
------------------------------------------------------------------------------------------- Those that want HD Gaming should plan to invest in a Gaming Laptop to handle those requirements. Eamples GTA V or Crysis 3.

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11 REPLIES 11

‎01-10-2016 09:16 AM

HP Recommended

Did it ever finish?

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‎01-10-2016 10:10 AM

HP Recommended
@anconelly wrote:
I factory reset my HP 15 Notebook and it's been saying 99% for the past four or five hours now. Is this a normal process or do I just have to wait it out until it finishes? I factory reset my laptop because I couldn't remember the Windows password to log onto the computer while I was setting it up.

That doesn't sound right...couple hours but going on five hours that is something serious going wrong. Maybe you should order the HP Factory REcovery disk and try again. I think something serious has gone bad here.

 

HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive
Read this before ordering your Recovery Discs! (US and Canada Only)
HP PCs - Performing an HP system recovery (Windows 😎

-------- Looking for HP driver support When Windows 10 O/S isn't Supported ------
Windows 10 drivers may be available through Windows Update

Click 'Learn More' below for steps on using Windows Update to determine what drivers might be available for your product. Please be aware that HP does not guarantee Windows 10 drivers will be available from Windows Update.
Learn more
-------------------------------------------------------------------------------------------------- This is a HP USER community forum.
-----------------------------------------------------------------
BTW, Millions of folks have gone back from Win10 to their prior O/S -- something you don't hear about from MS. by WAWood but ALL to TRUE
------------------------------------------------------------------------------------------- Those that want HD Gaming should plan to invest in a Gaming Laptop to handle those requirements. Eamples GTA V or Crysis 3.
Was this reply helpful? Yes No

‎01-10-2016 10:20 AM

HP Recommended

F.A. O :Anconelly.

                                  I have just experienced the same thing. I turned mine off after 14 hrs.

                                 I have tried  a second time , now I can't even use my laptop. The screen flashes alternatively  from black to grey. The only thing I have been able to do is run a Systems Extensive Test. It shows everything is working  ( excepy my laptop ). Can you be of any assistance

Leggy

 

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‎01-10-2016 10:39 AM

HP Recommended
@tflr wrote:

F.A. O :Anconelly.

                                  I have just experienced the same thing. I turned mine off after 14 hrs.

                                 I have tried  a second time , now I can't even use my laptop. The screen flashes alternatively  from black to grey. The only thing I have been able to do is run a Systems Extensive Test. It shows everything is working  ( excepy my laptop ). Can you be of any assistance

Leggy

 

Doing what you did you messed up the system and now you have to buy the HP REcovery media to restore it. There is no way around it now.

-------- Looking for HP driver support When Windows 10 O/S isn't Supported ------
Windows 10 drivers may be available through Windows Update

Click 'Learn More' below for steps on using Windows Update to determine what drivers might be available for your product. Please be aware that HP does not guarantee Windows 10 drivers will be available from Windows Update.
Learn more
-------------------------------------------------------------------------------------------------- This is a HP USER community forum.
-----------------------------------------------------------------
BTW, Millions of folks have gone back from Win10 to their prior O/S -- something you don't hear about from MS. by WAWood but ALL to TRUE
------------------------------------------------------------------------------------------- Those that want HD Gaming should plan to invest in a Gaming Laptop to handle those requirements. Eamples GTA V or Crysis 3.
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‎01-10-2016 03:09 PM

HP Recommended

Yes, it completely finished about two hours later.

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‎01-10-2016 03:11 PM

HP Recommended

The only thing I can think of is to take to someone and have them look at it. That sounds like more of a system error. If you have a warranty on your computer, then use that and have it repaired.

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‎01-12-2016 06:39 AM

HP Recommended

hello there!

 

same problem here, with the exeption of the following error message: reagentc.exe ordinal not found

 

still ticking on 99% and have been doing so for maybe 30 mins..

 

what will be the outcome if it completes after getting that error message?

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‎04-20-2016 02:29 PM

HP Recommended

my Pavilion is doing the same thing, but it is stuck on 62%. Does anyone know what to do?

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‎04-21-2016 10:20 AM

HP Recommended

Make sure the disc it gets stuck on is clean and no big scratches.

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