Factory setting loop

[Rosie0416]

I factory rest my computer. While it was doing something it's stopped switched off reloaded flicked on the screen which said 64% done and switched off again. This is what it continuely keeps doing. Ive tried pressing buttons it won't do anything accept switch off. I've only had it since Christmas is it broke? Do I need to take it too a shop?

[visruth]

Hi,


Tap away F2 key as soon as you power on laptop, perform extensive hard drive and memory tests from System Diagnostics.

Let it finish.

What is the exact model name, product number of your laptop?

Have you created HP Recovery USB using HP Recovery Manager after first setup of this notebook?


Regards

Visruth

[Rosie0416]

It won't even do that.

Product: x7 j45a #abu
Model: 15-ba 02na

No I never did. Does this mean it's ruined?

[visruth]

What do you mean by it won't even do that?

You should be able to tap away f2 or ESC key repeatedly as soon as you power on laptop and go to system diagnostics to perform extensive drive tests.

[Rosie0416]

Hello,

It was esc I'm performing the test now, what should I do after this step.

Sorry I didn't say it before but thank you for getting back too me you've been a big help so far

[visruth]

You're very welcome.

I'll look out for the progress. Do let me know.

[Rosie0416]

Done the check came back fine. Restarted the factory setting and it's doing the same thing at 64% reinstall is this normal?

[visruth]

It's very unfortunate you didn't create HP recovery USB just after initial setup of this Notebook. This would have saved time here.

HP recovery partition built in hard drive might have got corrupted when system underwent major Windows Build upgrade available from Microsoft.

Please read this and troubleshoot: https://support.hp.com/us-en/document/c04942983

What is the exact model name, product number of your laptop? The one you gave previously is incorrect.

What is the installed Operating system?

[Rosie0416]

HP Notebook - 15-ba024na This one

I'm not sure

[visruth · Accepted solution]

Thank you.

Your AMD processor laptop: https://support.hp.com/rs-en/document/c05310209

It came with Windows 10 Home 64 bit

I would suggest you to Clean Install Windows 10 Home 64 bit using Microsoft Windows media creation tool by creating UEFI bootable USB media, follow this: https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html

Windows will be automatically activated after installation while connected to internet

Additional drivers, download from here: https://support.hp.com/us-en/drivers/selfservice/hp-15-ba000-notebook-pc-series/10862317