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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-05-2017 05:45 PM

HP Recommended
Product: Pavilion 17e118dx
Operating System: Microsoft Windows 10 (32-bit)

My laptop won't boot pc hardware diagnostics UEFI

3 REPLIES 3

‎03-05-2017 05:53 PM

HP Recommended

Sounds like the hard drive has failed and will need to be replaced. If you are still in warranty HP will  replace it. If not a retail laptop SATA hard drive can be used. Just be sure to get one of at least equal capacity as the original in order to use Recovery Discs. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

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‎03-05-2017 06:11 PM

HP Recommended

Your Service Manual shows how to replace hard drive:

http://h10032.www1.hp.com/ctg/Manual/c04069163

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‎03-06-2017 05:15 AM

HP Recommended

Thank you 

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