Failure ID - Battery

[Amelia_Harper]

For the past few days, I have been having battery problems. My laptop is informing me that the battery is fully charged, despite only being at 96%, today it dropped to its lowest, 71%, before saying the charging is complete, even if the charger is plugged in. Not only that, but when it gets down to 44%, it turns off without any charge, even though it hasn't actually run out of power. 

Today, I ran a check and received the Failure ID; 9C2LHX-7PQ8J5-MFPWLK-C0FF03

Anyone help?

[Jeet_singh]

Hi @Amelia_Harper,

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂

I understand you are having charging issues on your HP laptop. I'll do my best to help you with this,

I did look at the failure ID and this clearly shows that it's an issue with the battery. I would personally suggest you contact our HP phone support or visit our HP part store to have the battery replaced.

Link to visit HP part store: Click here

Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,