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Honor Student
Posts: 2
Member Since: ‎03-20-2017
Message 1 of 4 (65 Views)

Failure id Q4PNKT-7288jf-xd7wxa-60s603

Product Name: Hp 15-g019wm
Operating System: Microsoft Windows 8 (32-bit)
Note book is stuck on a black screen after hp logo
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Regents Professor
Posts: 3,113
Member Since: ‎04-09-2015
Message 2 of 4 (56 Views)

Re: Failure id Q4PNKT-7288jf-xd7wxa-60s603

Hello @Defacedproperty,

 

Sorry to know !!

 

Is this for the Hard Drive TEST ??,

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

Honor Student
Posts: 2
Member Since: ‎03-20-2017
Message 3 of 4 (51 Views)

Re: Failure id Q4PNKT-7288jf-xd7wxa-60s603

Yes.
Regents Professor
Posts: 3,113
Member Since: ‎04-09-2015
Message 4 of 4 (45 Views)

Re: Failure id Q4PNKT-7288jf-xd7wxa-60s603

Hello @Defacedproperty,

 

Thank you for your reply !!!

 

Iam sorry to know that again .

 

 

 

Whenever the Hard Disk Short/Long DST test fails that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue

 

HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby

 

 

 

Please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)

 

Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further support

http://www.wikihow.com/Recover-Data-from-the-Hard-Drive-of-a-Dead-Laptop

 

Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :

http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf

 

 

You can Check your warranty Here to verify the status and Click Here to order a new Hard Drive.

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

 

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