• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-04-2017 11:21 PM

HP Recommended
Product: Hp2000 notebook
Operating System: Microsoft Windows 7 (64-bit)
Don't know password. No. Recovery tool disc
2 REPLIES 2

‎05-05-2017 12:27 AM - edited ‎05-05-2017 12:36 AM

HP Recommended

 

Two options that I see.

 1- Immediately after powering on start tapping the F11 key to boot into recovery to do a System Recovery (reinstall):

https://support.hp.com/us-en/document/c01867418#AbT3

 

2- Use a password reset disc:

https://www.lifewire.com/how-to-recover-passwords-using-ophcrack-livecd-2626168

> Once you are back into Windows make your Recovery Disc  

https://support.hp.com/us-en/document/c01867124

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

‎05-07-2017 03:17 PM

HP Recommended
Thank you for your response. I remembered my password and got my notebook open.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.