G62 middle row of keys does not work

[petergoodmanoz]

Hi! My g62 will turn on, but the middle row of keys does now work- which includes enter. So I cannot type my windows password in! Pls help!!

[anthony82]

petergoodmanoz,

I understand that your middle row on your keyboard is not working.

Do a hard reset.
Turn the computer off.
Remove the power cable and the battery.
Hold down the power button for 15 sec while booth power sources are removed.

This should reset the hardware in the computer.

As you turn it back on tap the F10 key. This will load BIOS setup utility.
Press F9 to load defaults.
Press F10 to save and exit.

When the computer boots back up, check to see if everything is working.

On the bottom left hand corner, there is a half moon shape that you can click on and bring up an on screen keyboard.

This will let you sign in.

Once signed in, go to device manger, uninstall the keyboard and restart the computer.

This will uninstall and reinstall the driver for the keyboard.

Here is a link that will show you how to get to device manager.

If it has not been to long since the problem started, you can run a system restore.

This will take the system back to when everything was working correctly without affecting your personal files.


Here is a link on how to do a restore.

Let me know how everything goes.

[bobet]

I have a similar problem.

keys 

0 (zero) - = p  [  ; ' /

do not work.

HP G62 Model

Windows 10

I have tried resetting the BIOS and uninstalling the keyboard for deivice manager.  😞