• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-26-2017 10:40 PM

HP Recommended
Product: Hp
Operating System: Microsoft Windows 10 (32-bit)
My laptop fell, and now it says reboot or fixing disk drive. And goes into a blank grey screen after. Help please.
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-01-2017 05:33 AM

HP Recommended

Take out hard drive and do extensive system testing now

Mostly hard drive has failed. You may need to replace it with a new one of similar form factor

View solution in original post

Was this reply helpful? Yes No
7 REPLIES 7

‎02-27-2017 01:35 AM

HP Recommended
Hi,


If you can, tap away F2 key as you power on laptop. Do extensive system testing. It'll take few hours.

Accidental fall may have caused either hard drive failure, or more severely damaged internal parts. You've to get it checked by certified HP technician.


Regards

Visruth
Was this reply helpful? Yes No

‎03-01-2017 05:25 AM

HP Recommended
It didn't work. It's been on the "fixing hard disk" screen for a whole day now
Was this reply helpful? Yes No

‎03-01-2017 05:33 AM

HP Recommended

Take out hard drive and do extensive system testing now

Mostly hard drive has failed. You may need to replace it with a new one of similar form factor

Was this reply helpful? Yes No

‎03-01-2017 05:40 AM

HP Recommended

Thank you I will do that. 

Was this reply helpful? Yes No

‎03-01-2017 05:43 AM

HP Recommended

You're welcome.

Let me know how it goes.

Was this reply helpful? Yes No

‎03-01-2017 06:14 AM

HP Recommended

Yes of course, & would you mind helping me figure out what hard drive I can use. Im not sure what to look for I'm new to all of this. 

Was this reply helpful? Yes No

‎03-01-2017 06:47 AM

HP Recommended


What is the full model name, product number of your laptop?

http://support.hp.com/in-en/document/c00033108

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.