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‎04-27-2024 09:22 AM

HP Recommended
Product: HP Notebook - 15-dw0087nr
Operating System: Microsoft Windows 11

HD failed on my 6 year old Laptop.  Using a recovery USB from a New Laptop windows 11 to get it started so I may use those wonderful tools.  Question:  Will I have to purchase another copy of windows 11 since it has nothing in it but a new HD.

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1 REPLY 1

‎04-27-2024 11:18 AM

HP Recommended

You don't need to purchase another copy of Windows because the product key is in the PC's BIOS.

 

You can make a HP USB recovery drive if you have another PC to use the software on.

 

Here is an info link for how to use the utility. You will need a 32 GB USB flash drive for this.

 

https://support.hp.com/id-en/document/ish_4511095-4511141-16 

 

You can download the software from the Microsoft Store:

 

https://apps.microsoft.com/detail/9mtks9pr7r3n?hl=en-us&gl=US 

 

After you launch the recovery tool you will need to enter your PC's product number in the tool's search window in order to proceed.

 

Your PC's product number is 5YZ68UA#ABA

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