HP 14-am052nr startup password

[ryu457]

Hi,

My friend brought this laptop HP 14-am052nr and last week she got spyware and got scammed to pay for it. 

I run some spyware remover then after restarting going to the system recovery and it it keeps on asking for startup password.

What is the startup password on this laptop? I could no longer get to the windows screen

Thanks.

[REO51ST]

@ryu457

I have not seen someone get this on a W10 system???

Does the screen look like this???

REO

[ryu457]

Yes that's exactly the same prompt I'm seeing.

Is there any way I can get past this screen?

[REO51ST · Accepted solution]

@ryu457

The computer is locked with "SYSKEY"

https://en.wikipedia.org/wiki/Syskey

You would need to try and restore to an "Earlier Date" before this happened.

But if they where good they removed all the "Restore Points."

If you do a Google Search for "SYSKEY SCAM" you can find allot of info on how to try and remove it.

Sorry @ryu457

REO

[ryu457]

Thanks @REO51ST 

I think you are right they are good. There were no available restore points. 

I'll try to find how to remove it. 

I'm greatful for guiding me to the right direction.

[REO51ST]

Your very welcome @ryu457

We have seen this before and most of the followup replies that cleared it was a "SYSTEM RESTORE" 

Please reply back with any information you can share with us.

Best regards,

REO