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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Hi @EdR59,
Welcome to the HP Forum! 🙂 It is a terrific place to find answers and tips! For you to have the best experience on the HP forum, I would like to direct your attention to the HP Forums Guide. First Time Here? Learn How to Post and More. What is your precise model of Envy M6 do you have? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number?
I see that you think a BIOS update deleted your files. I do not believe that was the cause as the BIOS (basic input output system) handles everything from the time to the computer is turned on until the HP logo appears. Have you tried a hard reset? HP Notebook PCs - Performing a Hard Reset or Forced Reset Have you checked the recycle bin for your files? Have you checked for viruses and malware? Have you backed up your files? If your files are missing and you did not back them up, you can look a data recovery. If you check under c:/users/usernames is there more than one user listed? Please let me know how it goes.
Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for. Also, clicking the “Thumbs Up” below is a great way to say thanks! 
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