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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-26-2017 06:47 PM

HP Recommended
Product: HP Notebook 14
Operating System: Microsoft Windows 10 (64-bit)

I am having trouble fixing my black screen of death, I have tried updating my BIOS and tried re-inserting my ram stick. Both method didn't work, I am only able to see what's on my monitor when I connect it to my tv with an HDMI cable. Any solutions for this problem? Answers would be much appreciated.

 

Product number: W8X36UA#ABL

1 REPLY 1

‎04-26-2017 10:54 PM - edited ‎04-26-2017 10:55 PM

HP Recommended

Hello @Nielxtian

 

Welcome to the HP Support forum.

 

Did the problem started recently ? Have you performed some changes or updates around the time the problem started ? Please, let me know

 

 

HP has create an official article about such issues you experience now >> https://support.hp.com/us-en/document/c03518165

It can guide you fix the problem.  I will quote the solution:

 

3. If an image displays on the external monitor, there might be a graphics driver conflict with the notebook LCD display. With the external monitor connected, (.....)  install the latest graphics and chipset drivers for your specific computer. If there is an updated BIOS version available, use the steps in Updating the BIOS to install it.

 

Here is how to update your drivers >> https://support.hp.com/us-en/document/c03330139


If you have updated the chipset and graphics drivers and BIOS, but the notebook display still remains black, the LCD might be defective. Contact HP for technical assistance or send the notebook for service.

 

 

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