HP ENVY 15-as100nx recovery problem

[scropion86]

Hi

the first Issue :  I have a n issue with all windows universal apps and also the windows store app as it's immediately crash and disabler after I clicked the icon.

Steps taken : 

1-i have followed some guides online to reset cash files for windows apps and store app which mainly used some command lines or PowerShell and finally noting solve my issue.

2-i have rested the laptop with the option which removed everything in the windows installed partition , this gives me a fresh new windows with same original issue which shouldn't be the case as this is a factory recovery which I expect to get like brand new laptop installation.

3- I have burned an windows ISO file which downloaded through windows media creator tool and that solver the issue.

the question and main issue. why factory reset is giving my a new windows which not functioning properly?
how can this be solved ?

if not why HP wasting that space on the SSD or HDD if it is not going to work and i have to install it manually and also download all the drivers and other staff??

[Rainbow23]

@scropion86,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing issues with HP ENVY 15-as100nx, Laptop wherein the windows universal apps keep crashing.

This issue could occur if the windows firewall is blocking it

Let's go through a few steps to troubleshoot this issue.

And here's the step by step guide for you in the link: Issues with Apps in Windows 10

Let me know how this works.
 

You have a good day ahead.