• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-19-2017 08:06 AM

HP Recommended
Product: HP Envy 17 m7-u109dx
Operating System: Microsoft Windows 10 (64-bit)

Hi, I'm running Windows 10 64bit Creators Version on an HP Envy 17. I noticed a Bios upgrade available (file name 79747.exe) and went to install it, but the program doesn't update the bios. Everything seems to work fine as far as the program extracting and then preparing itself. It says "restart required" to complete the process, but when the computer reboots, it does so normally...in other words, there is no update process, it just goes to the Win 10 load screen and everything boots up like normal.

 

I have verified that the bios version has not been updated.

 

Any help would be appreciated. Thanks!

1 REPLY 1

‎04-19-2017 09:12 AM

HP Recommended

Hi, 

you could try updating Bios from boot and UEFI instead of from within Windows. Here is link to HP support page. Follow the guide to updating  Bios when Windows does not start.

 

https://support.hp.com/hr-en/document/c00042629

 

 

Hope it helps,

David

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.