HP Envy Touchsmart 15 won't wake up after sleep

[Chiefsbride]

My laptop goes to sleep after a time with no activity, which is fine.  However, it NEVER wakes up.  I always have to make sure it is unplugged and pull the battery to restart it, which is a hassle.  I would like to say that this occured after my Windows 10 update, but that is not the case.  It has always done this.  I'm ready to ditch it and go back to a Dell.  Please advise.

[The_Fossette]

Hi @Chiefsbride

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the computer is not waking up from sleep.

I’d love to help!

Follow the steps in the below article and check if it helps.

http://hp.care/2n9OvsD

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Chiefsbride]

Well, I tried every step, even looked at wat they suggest for Windows 8.  Nothing works.  Still have to pull the battery for it to wake up.

Just seals the deal for me.  Good bye Envy!  Hello Dell.

[Dvortex]

Hello, @Chiefsbride

Thanks for the update & appreciate all your efforts 🙂

I see that you were working with @The_Fossette. I would like to jump in with a suggestion 🙂

Let's try to change and restore the “power options” to try and fix this issue. Follow the steps below:

• Go to “Control panel” – Change the “View by” (top right corner) to “Small icons”.
• Select ”Power options”.
• Make sure the power plan selected is “Balanced (recommended)” – Select “Change plan settings”.
• Select the options which say “Restore default settings for this plan”.
• That should help. But if you still face an issue, turn off the computer sleep mode and check.

Also, did you change the power management setting for your keyboard from the device manager? Let me know!

I will watch for your reply. Good luck!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!