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‎01-02-2017 09:46 AM

HP Recommended
Product: HP Pavillion TS 15 Notebook
Operating System: Microsoft Windows 7 (64-bit)

An error message displayed showing insufficient battery capacity, then when I try to boot up all I get is the HP logo displayed, cant get past this screen. Im able to press F10 to get into BIOS screen, and I have tried following the HP Support instructions, but I cant seem to change anything and the BIOS screen is different to the one shown in the support section on the HP website.

 

Can anyone help? I have attached below a screen print of the BIOS.

 

Thanks

 

IMG_1846.JPG

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-02-2017 12:12 PM - edited ‎01-02-2017 01:15 PM

HP Recommended

 

 

This enabled me to recover my Notebook... and fixed my problem....

 

1) Reboot and hold the ESC button 
2) Set-up options come out, then choose F11 
3) Options come out then choose refresh PC and keep documents and files. 

View solution in original post

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2 REPLIES 2

‎01-02-2017 10:41 AM

HP Recommended

Hola.

Welcome to the forum CardiffSteve.

HP Battery Alert Appears Before Windows Starts

Overview of Recovering or Reinstalling the Operating System

Computer Does Not Start

 

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
Was this reply helpful? Yes No

‎01-02-2017 12:12 PM - edited ‎01-02-2017 01:15 PM

HP Recommended

 

 

This enabled me to recover my Notebook... and fixed my problem....

 

1) Reboot and hold the ESC button 
2) Set-up options come out, then choose F11 
3) Options come out then choose refresh PC and keep documents and files. 

Was this reply helpful? Yes No
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