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- HP Pavilion 15 Notebook
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10-14-2016 11:47 PM - edited 10-14-2016 11:57 PM
HELP !!
Of course my laptop has drama's when it's just out of warranty. Last night I was doing a word doc - and it just froze so I turned it off and when it loaded - it had a BLUE SCREEN and said:
RECOVERY
Your PC/Device needs to be repairded - I dont know why/what/how - BUT I was lucky that I did request the disc for System Recovery.
I did the 4 disc - was all working - did all the updates ect.
Today {Saturday 15th October 2016)
Working on a word doc - next mintue the screen started going Grey with some lines ect
Iv turned it off - took at battery out- turn back on - it Power's up BUT the screen is still copmplety Grey- Now has virticle lines.
Iv tried tapping the f10- screen same- and it BEEPS at me !!
f2- screen is the same
I have Videos and Pictures
Please Help- I cant afford a new laptop
HP Pavilion 15
Product No: P3C83PA
Edition: Windows 10 Home
System: 64-bit
Kind Regards
Sonia McMahon
Solved! Go to Solution.
Accepted Solutions
10-16-2016 12:57 PM
I wish I had good news for you -- but I don't ...
Sounds like your screen has gone out, at least, while it is running Windows.
About all you can do is this point is try to run some built-in diagnostics -- and since the PC does not run Windows for those, I'm hoping the display will work.
Turn off your laptop, reboot and keep pressing F2 until you get a menu on screen or it starts beeping.
When the menu comes up, choose the option to run diagnostics -- and report back what happens after that.
Good Luck
I am a volunteer and I do not work for, nor represent, HP
10-16-2016 12:57 PM
I wish I had good news for you -- but I don't ...
Sounds like your screen has gone out, at least, while it is running Windows.
About all you can do is this point is try to run some built-in diagnostics -- and since the PC does not run Windows for those, I'm hoping the display will work.
Turn off your laptop, reboot and keep pressing F2 until you get a menu on screen or it starts beeping.
When the menu comes up, choose the option to run diagnostics -- and report back what happens after that.
Good Luck
I am a volunteer and I do not work for, nor represent, HP
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