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HP Recommended
HP Pavilion dm4-3002sa
Microsoft Windows 10 (64-bit)

 Hello. It is about a HP Pavilion dm4-3002sa wich have fresh install of windows 10 . Recovery partition is no more and before the 2 caps lock led blinks and no start....i have see the eror 501 (if i remember well)

 The ideea is that the blink error is related to the bios. Before i have took the decision to post here i already tried like most of the things can be done:

 

 - Master reset

- Making a fat usb with the bios.bin (in my case 01793F0C.bin

-Tryng to download the bios file on my computer but after unzip i got the error with the insydeflash as NONE of the bios released for the laptop does not support this feature of creating a recovery bios.

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 Bottom line is also after win 10 installation(and also tried windows 7 and windows 😎 the graphic driver IS NOT THE ONE HP is showing on their download page , more then this windows 8 and 10 RECOGNIZE the digital sign of the HARDWARE , downloads a drivers(wich is normal) and then laptop crash due to the incompatibility if the driver(and is not WIN8 or win 10 fault as the digital signing tells him to do that).

 Should i mention that even the beat driver is absolutely a nonwork i was needed to download a driver for a different model in order to work(and still working bad)

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  So please if you know the solution of recovery the bios from a usb stick...let me know..otherwise say pass if you will start with "tell me the model number"(is written on the title) or "perform a hard reset"

1 REPLY 1
HP Recommended

Hi @wind2k9,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I see from the post that you are getting a Bios related error on your HP Pavilion notebook. Don't worry as I have a few steps to help you get through this concern,

 

The HP BIOS application selected is corrupt or missing. Please install the application and try again.

BIOS Application Error (501)

 

If you have already followed the steps suggested in the support document, I would personally suggest this could be a hardware issue. I would recommend you contact our HP phone support for available service options. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Jeet_Singh
I am an HP Employee

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