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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-12-2017 12:05 AM

HP Recommended
Product: Example: Pavilion dv5
Operating System: Microsoft Windows Vista
After adding new HP printer and setting it up, the program to run our invoices shrunk cells and would not print. Received Thunker Spooler error. Replaced battery, and changed to "print direct to printer" fixed it for 2 invoices. Reset system to prior when problem first started and now I cannot even log in. Have blue screen with owner icon, click it and this message with an OK button appears " The user profile service service failed the logon. User profile cannot be loaded.
1 REPLY 1

‎04-13-2017 07:59 AM - edited ‎04-13-2017 08:09 AM

HP Recommended

Hi @Mudrunner71,

 

Thanks for posting your question in the HP community. A very Good Day to you. 🙂 I understand that you need assistance with a corrupted windows Vista user profile. I’ll be delighted to assist you with this.

You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue. Brilliant effort from your end. Kudos to you for that. 🙂

 

Did you try to restart the computer and check again?

For a start please perform all the required steps from this Microsoft link: https://support.microsoft.com/en-in/help/947215/you-receive-a-the-user-profile-service-failed-the-lo...  till it fixes the issue.

If it still does not fix the issue please try these steps from the link given below.

Link 1: http://www.expertreviews.co.uk/software/8070/how-to-fix-a-windows-vista-7-or-10-corrupt-user-profile...

These are third party links. Please do not click on any ad, image, download, popup or link or anywhere else as these are third party links meant only for viewing information.

 

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you.  🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. 🙂

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.  🙂

 

Take care now and have a splendid week ahead. 

 

DavidSMP
I am an HP Employee

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